html,body{margin:0;padding:0;width:100%;height:100%;font-family:Red Hat Text,sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;background:#fbf8ef;color:#000}#root{width:100%;height:100%;min-height:100vh}a{text-decoration:none;color:inherit}button{font-family:inherit;cursor:pointer}:root{--primary-green: #1c7c54;--primary-green-light: #28a36d;--primary-green-dark: #155f40;--secondary-green: #34C759;--accent: #83684f;--accent-light: #a0845f;--accent-dark: #6a5340;--icon-color: var(--primary-green);--status-red: #FF3B30;--status-orange: #FF9500;--bg-primary: #FFFFFF;--bg-secondary: #FBF8EF;--bg-tertiary: #F0EDE4;--bg-elevated: #FFFFFF;--text-primary: #1D1D1F;--text-secondary: #6B6B6B;--text-tertiary: #9B9B9B;--border-light: #E5E2D9;--border-medium: #C8C4BB;--shadow-sm: 0 1px 3px rgba(0, 0, 0, .08);--shadow-md: 0 4px 12px rgba(0, 0, 0, .1);--shadow-lg: 0 8px 24px rgba(0, 0, 0, .12);--radius-sm: 8px;--radius-md: 12px;--radius-lg: 16px;--radius-xl: 20px;--spacing-xs: 4px;--spacing-sm: 8px;--spacing-md: 16px;--spacing-lg: 24px;--spacing-xl: 32px;--font-primary: "Red Hat Text", sans-serif;--font-display: "Red Hat Display", sans-serif;--sidebar-width: 260px;--surface: #FFFFFF;--surface-2: #F0EDE4;--surface-3: #E5E2D9;--background: #FBF8EF;--border: #E5E2D9;--primary: #1c7c54;--primary-dark: #155f40;--error: #FF3B30;--success: #1c7c54;--accent-secondary: #a0845f;--accent-hover: #6a5340}*{margin:0;padding:0;box-sizing:border-box}body{font-family:var(--font-primary);background:var(--bg-secondary);color:var(--text-primary);line-height:1.5;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;overflow-x:hidden}h1,h2,h3,h4,h5,h6{font-family:var(--font-display)}.app-layout{display:flex;min-height:100vh;background:var(--bg-secondary)}.app-main{flex:1;min-width:0;height:100vh;overflow:hidden;margin-left:var(--sidebar-width);background:var(--bg-secondary)}.page-header{margin-bottom:24px}.page-title{font-size:26px;font-weight:700;letter-spacing:-.5px;color:var(--text-primary);margin-bottom:4px}.page-subtitle{font-size:14px;color:var(--text-secondary)}.card{background:var(--bg-elevated);border:1px solid var(--border-light);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid transparent;border-radius:var(--radius-md);padding:10px 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span{font-size:12px}.icon-btn:hover:not(:disabled){background:var(--bg-tertiary);color:var(--text-primary)}.icon-btn:disabled{opacity:.4;cursor:not-allowed}.icon-btn.ticket:hover:not(:disabled){color:var(--accent-dark);border-color:var(--accent)}.icon-btn.danger:hover:not(:disabled){color:var(--status-red);border-color:#ff3b3066;background:#ff3b300f}.icon-btn.resolve:hover:not(:disabled){color:var(--primary-green-dark);border-color:var(--primary-green);background:#1c7c5412}.icon-btn.escalate:hover:not(:disabled){color:#a32017;border-color:#ff3b3066;background:#ff3b300f}.modal-backdrop{position:fixed;inset:0;background:#00000073;display:flex;align-items:center;justify-content:center;padding:24px;z-index:1200;animation:modalFade .18s ease}@keyframes 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12px;font-size:12.5px;margin-bottom:14px;text-align:left}.modal-actions{display:flex;gap:10px;justify-content:center}.modal-actions .btn{flex:1}.btn-danger{background:var(--status-red);color:#fff}.btn-danger:hover:not(:disabled){background:#d32f26}.modal-cancel{margin-top:14px;background:none;border:none;font-size:13px;font-weight:600;color:var(--text-tertiary)}.modal-cancel:hover{color:var(--text-primary)}.feed-page{display:flex;flex-direction:column;height:100vh;max-width:1000px;margin:0 auto;padding:22px 26px 0}.feed-header{flex-shrink:0;padding-bottom:14px;border-bottom:1px solid 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infinite}.live-badge.pending{background:#ff95001a;border-color:#ff950040;color:#a35f00}.live-badge.offline{background:#ff3b3014;border-color:#ff3b3038;color:#a32017}@keyframes pulse{0%,to{opacity:1;transform:scale(1)}50%{opacity:.35;transform:scale(.8)}}.feed-search{position:relative;margin-top:12px}.feed-search-icon{position:absolute;left:14px;top:50%;transform:translateY(-50%);color:var(--text-tertiary);font-size:15px}.feed-search-input{width:100%;padding:10px 36px 10px 38px;font-family:var(--font-primary);font-size:14px;color:var(--text-primary);background:var(--bg-primary);border:1px solid var(--border-light);border-radius:var(--radius-md);outline:none}.feed-search-input:focus{border-color:var(--primary-green);box-shadow:0 0 0 3px #1c7c541a}.feed-search-clear{position:absolute;right:10px;top:50%;transform:translateY(-50%);background:none;border:none;color:var(--text-tertiary);display:flex;padding:4px}.feed-search-clear:hover{color:var(--text-primary)}.feed-wrap{position:relative;flex:1;min-height:0}.feed-scroll{height:100%;overflow-y:auto;padding:12px 4px 24px 0;overflow-anchor:none}.feed-loading-older,.feed-start{display:flex;align-items:center;justify-content:center;gap:10px;padding:14px;font-size:12px;color:var(--text-tertiary)}.feed-start{text-transform:uppercase;letter-spacing:.6px;font-weight:600}.day-divider{display:flex;align-items:center;gap:12px;margin:18px 0 10px;color:var(--text-tertiary);font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.6px}.day-divider:before,.day-divider:after{content:"";flex:1;height:1px;background:var(--border-light)}.jump-latest{position:absolute;top:14px;left:50%;transform:translate(-50%);display:inline-flex;align-items:center;gap:8px;padding:9px 16px;font-size:13px;font-weight:600;color:#fff;background:var(--primary-green);border:none;border-radius:999px;box-shadow:var(--shadow-lg);animation:riseUp .25s ease}.jump-latest:hover{background:var(--primary-green-dark)}@keyframes riseUp{0%{opacity:0;transform:translate(-50%,-10px)}to{opacity:1;transform:translate(-50%)}}.page{display:flex;flex-direction:column;height:100vh;max-width:980px;margin:0 auto;padding:22px 26px 0}.page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;flex-wrap:wrap;padding-bottom:14px;border-bottom:1px solid var(--border-light);flex-shrink:0}.page-title{font-size:23px;font-weight:700;font-family:var(--font-display);letter-spacing:-.5px;color:var(--text-primary)}.page-subtitle{font-size:13px;color:var(--text-secondary);margin-top:3px;max-width:60ch}.page-count{font-size:12px;font-weight:600;color:var(--text-secondary);background:var(--bg-primary);border:1px solid var(--border-light);border-radius:999px;padding:5px 12px;white-space:nowrap}.page-search{position:relative;margin-top:14px;flex-shrink:0}.page-search-icon{position:absolute;left:14px;top:50%;transform:translateY(-50%);color:var(--text-tertiary);font-size:15px}.page-search-input{width:100%;padding:10px 36px 10px 38px;font-family:var(--font-primary);font-size:14px;color:var(--text-primary);background:var(--bg-primary);border:1px solid var(--border-light);border-radius:var(--radius-md);outline:none}.page-search-input:focus{border-color:var(--primary-green);box-shadow:0 0 0 3px #1c7c541a}.page-search-clear{position:absolute;right:10px;top:50%;transform:translateY(-50%);background:none;border:none;color:var(--text-tertiary);display:flex;padding:4px}.page-search-clear:hover{color:var(--text-primary)}.page-scroll{flex:1;min-height:0;overflow-y:auto;padding:14px 4px 28px 0;display:flex;flex-direction:column;gap:8px}.filter-row{display:flex;align-items:center;gap:12px;margin-top:14px;flex-shrink:0}.filter-label{font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.09em;color:var(--text-tertiary);width:48px;flex-shrink:0}.chips{display:flex;flex-wrap:wrap;gap:6px}.chip{display:inline-flex;align-items:center;gap:6px;padding:6px 12px;font-family:var(--font-primary);font-size:12.5px;font-weight:600;color:var(--text-secondary);background:var(--bg-primary);border:1px solid var(--border-light);border-radius:999px;transition:all .15s ease}.chip:hover{background:var(--bg-tertiary);color:var(--text-primary)}.chip-count{font-size:11px;font-weight:700;font-variant-numeric:tabular-nums;padding:1px 6px;border-radius:999px;background:var(--bg-tertiary);color:var(--text-tertiary)}.chip.on{color:#fff;border-color:transparent;background:var(--text-secondary)}.chip.on .chip-count{background:#ffffff3d;color:#fff}.chip.status-pending.on{background:var(--status-orange)}.chip.status-resolved.on{background:var(--primary-green)}.chip.status-escalated.on{background:var(--status-red)}.meta-note{font-style:italic;color:var(--status-orange)}